Contact information
Contact Policy
At Mirago Society, we're committed to providing exceptional customer service. If you have any questions about your order, our products, or anything else, we're here to help.
How to Contact Us
The fastest way to reach our support team is by email.
Customer Support Email:
miragosociety@gmail.com
We aim to respond to all enquiries within 1–2 business days.
Customer Support Hours
Our customer support team is available:
Monday – Friday
9:00 AM – 5:00 PM (CET)
We are closed on weekends and public holidays. Messages received outside our business hours will be answered as soon as possible on the next business day.
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number (if applicable)
- The email address used to place the order
- A detailed description of your enquiry
- Photos or screenshots if you're reporting a damaged, defective, or incorrect item
Providing this information allows us to resolve your request more efficiently.
Order Status & Tracking
If you're contacting us about the status of your shipment, please have your order number ready.
You can also track your order at any time using our tracking page:
https://perfumerystockholm.com/apps/parcelpanel
Please allow up to 48 hours after receiving your shipping confirmation email for tracking information to become available.
Returns & Refunds
For questions regarding returns or refunds, please refer to our Return & Refund Policy.
If you need further assistance, contact us by email and we'll be happy to help.
Product Questions
If you're unsure which fragrance is right for you or have questions about our products, we're always happy to provide recommendations and answer any questions before you place your order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the product
- Photos of the shipping box
- Photos of the shipping label
We'll review your request and work with you to find the best possible solution.
Business Enquiries
For partnerships, collaborations, media requests, or other business-related enquiries, please contact:
Please include "Business Enquiry" in the subject line.
Our Commitment
At Mirago Society, we strive to provide:
- Fast and friendly customer support
- Clear and transparent communication
- Fair and efficient resolutions
- A premium shopping experience from start to finish
Customer satisfaction is our priority, and we'll always do our best to assist you promptly and professionally.
Contact Information
Mirago Society
Customer Support Email:
miragosociety@gmail.com
Order Tracking:
https://perfumerystockholm.com/apps/parcelpanel
We appreciate your trust in Mirago Society and look forward to assisting you.