Refund policy

Return & Refund Policy

 

At Mirago Society, we want you to love your purchase. If something isn't right, we're here to help.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be unused and unopened
  • Be in its original packaging
  • Be in the same condition that you received it
  • Include proof of purchase or your order number

For hygiene and safety reasons, opened or used perfume bottles cannot be returned unless they arrived damaged or defective.

How to Start a Return

To request a return, please contact us at:

Email: miragosociety@gmail.com

Please include:

  • Your order number
  • Your full name
  • The reason for your return
  • Photos if your item arrived damaged or incorrect

Once your request has been approved, we'll provide return instructions.

Please do not send items back without contacting us first, as they may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

  • a damaged item
  • a defective product
  • the wrong item

please contact us within 48 hours of delivery.

Include photographs of:

  • the product
  • the shipping box
  • the shipping label

We'll review your claim and, where appropriate, offer a replacement or full refund.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used perfumes
  • Gift cards
  • Products marked as Final Sale
  • Items damaged through misuse or normal wear

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please note that your bank or card provider may take 5–10 business days to process the refund after it has been issued.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We currently do not offer direct exchanges.

If you would like a different fragrance, please return your eligible item (if applicable) and place a new order.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow our return policy.

Refused or Unclaimed Deliveries

If a shipment is refused, unclaimed, or returned because of an incorrect shipping address provided by the customer, any return shipping fees or carrier charges may be deducted from the refund.

Shipping charges are non-refundable.

Lost Packages

If your tracking shows no movement for an extended period or your package appears lost, please contact us.

We'll work with the shipping carrier to investigate and resolve the issue as quickly as possible.

European Union Customers

If your order is shipped within the European Union, you may have the legal right to withdraw from your purchase within 14 days, provided the product remains unused, unopened, and sealed.

This statutory right does not apply to products that have been opened after delivery due to hygiene and health protection regulations.

Need Help?

If you have any questions regarding returns or refunds, please contact us:

Mirago Society

Email: miragosociety@gmail.com